Refund policy

THE ALLORA GUARANTEE: PRIVILEGED CUSTOMER CONCIERGE

At Allora, our dedication to exceptional craftsmanship is matched only by our commitment to your complete satisfaction. Should a selected item not perfectly align with your vision or silhouette requirements, our global returns matrix ensures an impeccable, seamless resolution.

1. THE 30-DAY COMPLIMENTARY EVALUATION PERIOD
We provide an exclusive 30-day return window, commencing upon the precise date of courier delivery. To qualify for an elite restoration or credit, your items must remain in immaculate, un-vetted condition: entirely unworn, unaltered, with original designer security tags fully intact, and housed within their premium original packaging. Proof of purchase is required.

2. EUROPEAN UNION 14-DAY RIGHT OF RETRACTION
In strict alignment with premium European standards and our operational foundations in Italy, patrons residing within the European Union retain the absolute right to cancel or retract their procurement within 14 calendar days from delivery, without justification or penalty.

3. PRESTIGE QUALITY ASSURANCE & DEFECTS
Every item undergoes rigorous luxury inspection before departure. However, we request that you review your parcel immediately upon arrival. Should you detect a structural anomaly, transit damage, or an incorrect item allocation, please connect with our concierge immediately at support@allorafashionstore.com. Photographic documentation is required to expedite our immediate corrective protocol.

4. THE TAILORED RETURN PROTOCOL
To initiate an effortless return, you must contact our global intake team at support@allorafashionstore.com for explicit location-based authorization and customized courier routing coordinates.
* Direct Note: Merchandise dispatched back to our facilities without prior concierge authorization will not be accepted into intake.
* Unless a physical defect is validated by our team, patrons maintain responsibility for securing and settling their own premium return shipping services.

5. FISCAL RESTORATION & REFUNDS
Upon arrival at our distribution center, your return will undergo structural authentication. We will instantly notify you regarding the approval status. Authorized refunds are processed immediately back to your original financial acquisition method within 10 business bank days.

6. CONCIERGE ASSISTANCE
For direct inquiries regarding custom fits, returns, or global exchanges, please connect with our private customer care desk at: support@allorafashionstore.com